From Project

The Microsoft CRM Service module allows users to maintain service level contracts and schedule service requests.

Consultancies and other businesses that use a more service-oriented business model will use this module more often than retail companies. The module is mostly assigned to Customer Relation Officers or Project Managers.

Contents 1 Service Calendar 2 Cases 3 Accounts 4 Contacts 5 Knowledge Base 6 Contracts 7 Products 8 Services

[edit] Service Calendar

[edit] Cases

[edit] Accounts

Similar to the Accounts view in Sales and Marketing modules.

[edit] Contacts

[edit] Knowledge Base

[edit] Contracts

[edit] Products

[edit] Services